Help Desk Specialist Tier 2 Job at Top Prospect Group, Queens, NY

  • Top Prospect Group
  • Queens, NY

Job Description

Ready to take your IT troubleshooting skills to the next level? Join a collaborative IT team where you'll solve technical challenges, support end users, and keep essential systems running smoothly.

CONTRACT TO HIRE - 3-6months

35-43/hr during contract then 75-80K annual compensation upon conversion plus benefits

Onsite in Flushing Queens

Skills: CompTIA A+, Windows, macOS, Microsoft 365, Active Directory, DNS, Citrix Virtual Desktops Jira, Confluence, Mobile Device Management, hardware/software troubleshooting, printer and peripheral support, patch management, remote support tools, break fix

We're seeking a Tier 2 Help Desk Technician with 2–4 years of hands-on IT support experience to troubleshoot hardware, software, network, and virtual desktop issues across Windows, Mac, and mobile environments.

Responsibilities

  • Troubleshoot computers, printers, scanners, mobile devices, and network-related issues.
  • Support Microsoft 365, Active Directory, file servers, permissions, and Citrix virtual desktops.
  • Manage and document support tickets using Jira and create technical documentation in Confluence.
  • Assist with mobile device management, software installations, patching, and security updates.
  • Provide remote support, escalate complex issues, and deliver excellent end-user service.

Qualifications

  • 2–4 years of hands-on IT support experience and required CompTIA A+ certification.
  • Strong troubleshooting, communication, and customer service skills.
  • Experience with Windows command-line tools, remote support, and ticketing systems.
  • A technical degree or equivalent practical experience preferred.

Job Tags

Contract work, Remote work

Similar Jobs

Associated Banc-Corp

Teller Job at Associated Banc-Corp

 ...work in the Midwest.Artificial Intelligence StatementTo support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent... 

Impact Floors of Texas

Sales Representative Job at Impact Floors of Texas

 ...Impact Property Solutions is currently seeking an experienced Sales Representative who will partner with, and ensure the long-term success, of...  ...Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off... 

Triangle Fastener Corporation

Inside Sales Representative Job at Triangle Fastener Corporation

 ...Corporation is seeking a detail-oriented and service-driven Inside Sales Representative to join our team in our New Castle, DE branch. Youll...  ...with industry-leading benefits, including: Medical, Dental, and Vision Insurance Safe Harbor 401(k) with automatic employer... 

Bluebird Telecom Inc

Fiber Optic Splicer Job at Bluebird Telecom Inc

Job Description Job Description The Fiber Optic Splicer is responsible for the precise splicing and testing of both standard and specialty fiber optic cables. Working primarily in outdoor, underground, and aerial environments, this role requires a high level of technical...

National Radio Astronomy Observatory

Servo/Fiber Technician III-IV - Technical Specialist I-II Job at National Radio Astronomy Observatory

National Radio Astronomy Observatory Title: Servo/Fiber Technician III-IV - Technical Specialist I-II Location: 1011 Lopezville Rd, Socorro, NM 87801, USA Old Hwy 60, New Mexico, USA Requisition Number: 254 Job Family: Technical Specialist...