Job Description

Job Description

Job Description

Benefits:

• Dental insurance
• Opportunity for advancement
• Vision insurance
• 401(k)
• Health insurance
• Paid time off

• Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner. 
• Answer, screen, and route incoming telephone calls while providing exceptional customer service. 
• Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity. 
• Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals. 
• Register new patients and verify demographic, insurance, and billing information. 
• Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients. 
• Collect copayments, outstanding balances, and process patient payments in accordance with company policies. 
• Monitor patient accounts and assist with payment arrangements when appropriate. 
• Receive, screen, and appropriately direct scheduled and walk-in patients and visitors. 
• Maintain accurate, complete, and up-to-date electronic medical records (EMR). 
• Organize, file, retrieve, and maintain patient records and office documentation. 
• Coordinate with clinical staff to ensure efficient patient flow throughout the office. 
• Process incoming mail, correspondence, faxes, and other office documentation. 
• Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations. 
• Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs. 
• Maintain a clean, organized, and welcoming reception area. 
• Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards. 
• Follow all company policies, procedures, and quality standards. 
• Participate in ongoing training and professional development opportunities. 
• Perform additional administrative duties as assigned to support the practice. 

• High school diploma or equivalent required. 
• Minimum of three (3) years of customer service experience in a professional setting. 
• Previous experience in a medical office, physician practice, or healthcare setting preferred. 
• Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred. 
• Proficiency with Microsoft Office Suite. 
• Knowledge of medical terminology preferred. 
• Previous experience with insurance verification, appointment scheduling, and patient registration preferred. 
• Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required. 

• Excellent interpersonal and customer service skills. 
• Strong verbal and written communication abilities. 
• Exceptional organizational and time management skills. 
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment. 
• Strong attention to detail and accuracy. 
• Professional telephone etiquette. 
• Ability to maintain confidentiality and exercise sound judgment. 
• Knowledge of medical office procedures, scheduling practices, and insurance verification. 
• Familiarity with Electronic Medical Record (EMR) systems. 
• Ability to work independently while contributing effectively within a collaborative healthcare team. 
• Commitment to providing compassionate, patient-centered care.  

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